Baseus Official Store prioritizes your satisfaction above all else. We put all our effort into providing top-notch products and outstanding customer service. Baseus Official Store offers you a straightforward refund policy if you are not satisfied with your purchase.

  • Our refund policy is valid for 7 days from the date of purchase. If more than 7 days have passed since your purchase, we are unable to offer an exchange.
  • Items should be in their original packaging.
  • The item must remain unused and in its original condition as received.
  • To process your exchange, send us a receipt or proof of purchase.
  • Kindly do not return your purchase directly to the manufacturer


If customers encounter any issue with the product, they should send it back to our physical store. Upon receiving your product, we’ll promptly send you an email or SMS confirming your arrival. After conducting a quality check, we’ll proceed with determining whether an exchange or refund is warranted.

Sale Items: 

Exchanges are only applicable to regular-priced items. Sale items are not eligible for exchange.


We exclusively replace items that are defective or damaged. If you encounter any issues with the product, then reach out to us via email at and proceed to send the item to our physical address.

Shipping Returns:

  • To return or exchange your product, ship it to our physical address.
  • You are responsible for the shipping expenses related to returning or exchanging your item. Please note that shipping costs for refunds are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
  • Delivery times for exchanged products may vary depending on your location.
  • For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance when returning items. We can not assure you that we’ll receive your returned item.

Any Other Query?

For inquiries regarding refunds and returns, please contact us at